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Privacy Policy

Responsible in terms of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:

Namibian Retort Charcoal (PTY) Ltd

Your rights as a data subject

You can exercise the following rights at any time using the contact details provided by our data protection officer:

  • Information about your data stored by us and their processing (Art. 15 GDPR),
  • correction of incorrect personal data (Art. 16 GDPR),
  • Deletion of your data stored by us (Art. 17 GDPR),
  • Restriction of data processing if we are not yet allowed to delete your data due to legal obligations (Art. 18 GDPR),
  • Objection to the processing of your data by us (Art. 21 GDPR) and
  • Data portability if you have consented to data processing or have concluded a contract with us (Art. 20 GDPR).

If you have given us your consent, you can withdraw it at any time with future effect.

You can always lodge a complaint with a supervisory authority, e.g. B. to the competent supervisory authority of the state of your residence or to the authority responsible for us as the responsible body.

A list of the supervisory authorities (for the non-public area) with address can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html .

Cookies

Type and purpose of processing:

Like many other websites, we also use so-called “cookies”. Cookies are small text files that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website.

This gives us certain data such as B. IP address, browser used and operating system.

Cookies cannot be used to start programs or to transfer viruses to a computer. Based on the information contained in cookies, we can make navigation easier for you and enable the correct display of our websites.

Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.

Of course you can also view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time via the settings of your browser. Please use the help functions of your internet browser to find out how you can change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.

Storage period and cookies used:

If you allow us to use cookies through your browser settings or consent, the following cookies can be used on our websites:

As far as these cookies can (also) relate to personal data, we will inform you in the following sections.

You can delete individual cookies or the entire cookie inventory via your browser settings. You will also receive information and instructions on how to delete these cookies or block their storage in advance. Depending on the provider of your browser, you will find the necessary information under the following links:

contact form

Type and purpose of processing:

The data you have entered will be stored for the purpose of individual communication with you. To do this, you must provide a valid email address and your name. This is used to assign the request and then answer it. Providing additional data is optional.

Legal basis:

The data entered in the contact form is processed on the basis of a legitimate interest (Article 6 (1) (f) GDPR).

By providing the contact form, we would like to make it easy for you to contact us. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions.

If you contact us to request an offer, the data entered in the contact form will be processed to carry out pre-contractual measures (Art. 6 Para. 1 b GDPR).

Recipient:

The data recipients may be processors.

Storage period:

Data will be deleted no later than 6 months after processing the request.

If there is a contractual relationship, we are subject to the statutory retention periods according to HGB and delete your data after these periods.

Provision required or required:

The provision of your personal data is voluntary. However, we can only process your request if you provide us with your name, your email address and the reason for the request.

Use of Google Analytics

Type and purpose of processing:

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA (hereinafter: “Google”). Google Analytics uses so-called “cookies”, which are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. Due to the activation of IP anonymization on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transferred to a Google server in the USA and abbreviated there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The purpose of data processing is to evaluate the use of the website and to compile reports on activities on the website. Based on the use of the website and the Internet, other related services are then to be provided.

Legal basis:

The processing of the data is based on the consent of the user (Art. 6 Para. 1 a GDPR).

Recipient:

The recipient of the data is Google as a processor. For this we have concluded the corresponding order processing contract with Google.

Storage period:

The data will be deleted as soon as it is no longer required for our recording purposes.

Third country transfer:

Google processes your data in the USA and has submitted to the EU_US Privacy Shield https://www.privacyshield.gov/ EU-US framework .

Provision required or required:

The provision of your personal data is voluntary, solely on the basis of your consent. If you prevent access, this may result in functional restrictions on the website.

Revocation of consent:

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install: Browser Add On to deactivate Google Analytics .

In addition or as an alternative to the browser add-on, you can prevent tracking by Google Analytics on our pages by < click this link </a>. An opt-out cookie will be installed on your device. This will prevent Google Analytics from collecting data for this website and this browser in the future as long as the cookie remains installed in your browser. </p> <h3> Profiling: </h3> <p> With the help of the Google Analytics tracking tool, the behavior of visitors to the website can be assessed and interests analyzed. For this we create a pseudonymous user profile. </p> <p></p> <h2> Use of script libraries (Google Webfonts) </h2> <h3> Type and purpose of processing: </h3> <p> In order to present our content correctly and graphically appealing across browsers, we use “Google Web Fonts” from Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; hereinafter “Google”) on this website to display fonts. < / p> <p> The privacy policy of the library operator Google can be found here: <a href="https://www.google.com/policies/privacy/"> https://www.google.com/policies/privacy/</a > </p> <h3> Legal basis: </h3> <p> The legal basis for the integration of Google web fonts and the associated data transfer to Google is your consent (Art. 6 Para. 1 lit. a GDPR). </p> <h3> Recipient: </h3> <p> Calling script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible – but currently unclear whether and if so for what purposes – that the operator collects Google data in this case. </p> <h3> Storage period: </h3> <p> We do not collect any personal data by integrating Google web fonts. </p> <p> For more information about Google Web Fonts, see <a href="https://developers.google.com/fonts/faq"> https://developers.google.com/fonts/faq </a> and in Google’s privacy policy: <a href="https://www.google.com/policies/privacy/"> https://www.google.com/policies/privacy/ </a>. </p> <h3> Third country transfer: </h3> <p> Google processes your data in the USA and has submitted to the EU_US Privacy Shield <a href="https://www.privacyshield.gov/EU-US-Framework"> https://www.privacyshield.gov/ EU-US framework </a>. </p> <h3> Provision required or required: </h3> <p> The provision of personal data is neither legally nor contractually prescribed. However, the correct presentation of the content by standard fonts may not be possible. </p> <h3> Revocation of consent: </h3> <p> The JavaScript programming language is regularly used to display the content. You can therefore object to data processing by deactivating the execution of JavaScript in your browser or installing a JavaScript blocker. Please note that this may result in functional restrictions on the website. </p> <p></p> <h2> Use of Google Maps </h2> <h3> Type and purpose of processing: </h3> <p> On this website we use Google Maps. Google Maps is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). This enables us to show you interactive maps directly on the website and enables you to use the map function conveniently. </p> <p> You can find more information on data processing by Google <a href="http://www.google.com/privacypolicy.html"> the Google data protection information </a>. There you can also change your personal data protection settings in the data protection center. </p> <p> You can find detailed instructions on how to manage your own data in connection with Google products <a href="http://www.dataliberation.org/"> here </a>. </p> <h3> Legal basis: </h3> <p> The legal basis for the integration of Google Maps and the associated data transfer to Google is your consent (Art. 6 Para. 1 lit. a GDPR). </p> <h3> Recipient: </h3> <p> When you visit the website, Google receives information that you have accessed the corresponding subpage of our website. This takes place regardless of whether Google provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. </p> <p> If you do not want your Google profile to be assigned, you must log out of Google before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and / or the needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have a right to object to the creation of these user profiles, although you must contact Google to exercise them. </p> <h3> Storage period: </h3> <p> We do not collect personal data by integrating Google Maps. </p> <h3> Third country transfer: </h3> <p> Google processes your data in the USA and has submitted to the EU_US Privacy Shield <a href="https://www.privacyshield.gov/EU-US-Framework"> https://www.privacyshield.gov/ EU-US framework </a>. </p> <h3> Revocation of consent: </h3> <p> If you do not want Google to collect, process or use data about you via our website, you can deactivate JavaScript in your browser settings. In this case, however, you cannot use our website or only use it to a limited extent. </p> <h3> Provision required or required: </h3> <p> The provision of your personal data is voluntary, solely on the basis of your consent. If you prevent access, this may result in functional restrictions on the website. </p> <p></p> <h2> Embedded YouTube videos </h2> <h3> Type and purpose of processing: </h3> <p> We embed YouTube videos on some of our websites. The corresponding plugins are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (hereinafter “YouTube”). When you visit a page with the YouTube plugin, a connection to YouTube servers is established. YouTube is informed which pages you visit. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand. </p> <p> If a YouTube video is started, the provider uses cookies that collect information about user behavior. </p> <p> Further information on the purpose and scope of data collection and processing by YouTube can be found in the provider’s data protection declaration, where you will also find further information on your rights and setting options to protect your privacy (<a href = "https: // policies.google.com/privacy">https://policies.google.com/privacy </a>). Google processes your data in the USA and has submitted to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework </p> <h3> Legal basis: </h3> <p> The legal basis for the integration of YouTube and the associated data transfer to Google is your consent (Art. 6 Para. 1 lit. a GDPR). </p> <h3> Recipient: </h3> <p> Calling YouTube automatically triggers a connection to Google. </p> <h3> Duration of storage and withdrawal of consent: </h3> <p> Those who have deactivated the storage of cookies for the Google ad program will not have to expect such cookies when watching YouTube videos. YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser. </p> <p> Further information on data protection at “YouTube” can be found in the provider’s data protection declaration at: <a href="https://www.google.de/intl/de/policies/privacy/"> https: // www .google.de / intl / de / policies / privacy / </a> </p> <h3> Third country transfer: </h3> <p> Google processes your data in the USA and has submitted to the EU_US Privacy Shield <a href="https://www.privacyshield.gov/EU-US-Framework"> https://www.privacyshield.gov/ EU-US framework </a>. </p> <h3> Provision required or required: </h3> <p> The provision of your personal data is voluntary, solely on the basis of your consent. If you prevent access, this may result in functional restrictions on the website. </p> <p></p> <h2> Google AdWords </h2> <h3> Type and purpose of processing: </h3> <p> Our website uses Google conversion tracking. Google AdWords is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. If you have reached our website via an advertisement placed by Google, Google Adwords will set a cookie on your computer. The cookie for conversion tracking is set when a user clicks on an ad placed by Google. </p> <p> If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Every Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that can be used to personally identify users. </p> <h3> Legal basis: </h3> <p> The legal basis for the integration of Google AdWords and the associated data transfer to Google is your consent (Art. 6 Para. 1 lit. a GDPR). </p> <h3> Recipient: </h3> <p> Every time you visit our website, personal data, including your IP address, is transferred to Google in the USA. This personal data is saved by Google. Google may share this personal data collected through the technical process with third parties. </p> <p> Our company does not contain any information from Google that could be used to identify the data subject. </p> <h3> Storage period: </h3> <p> These cookies lose their validity after 30 days and are not used for personal identification. </p> <h3> Third country transfer: </h3> <p> Google processes your data in the USA and has submitted to the EU_US Privacy Shield <a href="https://www.privacyshield.gov/EU-US-Framework"> https://www.privacyshield.gov/ EU-US framework </a>. </p> <h3> Revocation of consent: </h3> <p> If you do not want to participate in tracking, you can refuse the setting of a cookie required for this – for example via a browser setting that generally deactivates the automatic setting of cookies or set your browser so that cookies from the domain “googleleadservices.com” be blocked. </p> <p> Please note that you must not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all your cookies in the browser, you have to set the respective opt-out cookie again. </p> <h3> Provision required or required: </h3> <p> The provision of your personal data is voluntary, solely on the basis of your consent. If you prevent access, this may result in functional restrictions on the website. </p> <p></p> <h2> SSL encryption </h2> <p> To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS. </p> <p></p> <h2> Changes to our privacy policy </h2> <p> We reserve the right to adapt this data protection declaration so that it always corresponds to the current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration will then apply to your next visit. </p> <h2> Questions to the data protection officer </h2> <p> If you have any questions about data protection, please send us an email or contact the person responsible for data protection in our organization directly: </p> <p></p><p> <em> The data protection declaration was created with the help of activeMind AG, the experts for <a href = "https://www.activemind.de/datenschutz/datenschutzbeauftragter/" target = "_ blank" rel = "noopener"> external data protection officer </a> (version # 2019-04-10). </em> </p> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </main><!--/.neve-main--> <footer class="site-footer" id="site-footer" > <div class="hfg_footer"> <div class="footer--row footer-bottom layout-full-contained" id="cb-row--footer-bottom" data-row-id="bottom" data-show-on="desktop"> <div class="footer--row-inner footer-bottom-inner footer-content-wrap"> <div class="container"> <div class="hfg-grid nv-footer-content hfg-grid-bottom row--wrapper row " data-section="hfg_footer_layout_bottom" > <div class="hfg-slot left"><div class="builder-item"><div class="item--inner"><div class="component-wrap"><div><p><a href="https://themeisle.com/themes/neve/" rel="nofollow">Neve</a> | Powered by <a href="http://wordpress.org" rel="nofollow">WordPress</a></p></div></div></div></div></div><div class="hfg-slot c-left"></div><div class="hfg-slot center"></div> </div> </div> </div> </div> </div> </footer> </div><!--/.wrapper--> <style>body div .wpcf7-form .fit-the-fullspace{position:absolute;margin-left:-999em;}</style><script type="text/javascript" src="https://phoenixcharcoal.com/wp-content/plugins/contact-form-7/includes/swv/js/index.js?ver=5.9.3" id="swv-js"></script> <script type="text/javascript" id="contact-form-7-js-extra"> /* <![CDATA[ */ var wpcf7 = {"api":{"root":"https:\/\/phoenixcharcoal.com\/wp-json\/","namespace":"contact-form-7\/v1"}}; /* ]]> */ </script> <script type="text/javascript" src="https://phoenixcharcoal.com/wp-content/plugins/contact-form-7/includes/js/index.js?ver=5.9.3" id="contact-form-7-js"></script> <script type="text/javascript" id="neve-script-js-extra"> /* <![CDATA[ */ var NeveProperties = {"ajaxurl":"https:\/\/phoenixcharcoal.com\/wp-admin\/admin-ajax.php","nonce":"4ed2fd738d","isRTL":"","isCustomize":""}; /* ]]> */ </script> <script type="text/javascript" src="https://phoenixcharcoal.com/wp-content/themes/neve/assets/js/build/modern/frontend.js?ver=3.7.5" id="neve-script-js" async></script> <script type="text/javascript" id="neve-script-js-after"> /* <![CDATA[ */ var html = document.documentElement; var theme = html.getAttribute('data-neve-theme') || 'light'; var variants = {"logo":{"light":{"src":"https:\/\/phoenixcharcoal.com\/wp-content\/uploads\/2020\/04\/Phoenix-charcoal-logo.png","srcset":false,"sizes":"(max-width: 174px) 100vw, 174px"},"dark":{"src":"https:\/\/phoenixcharcoal.com\/wp-content\/uploads\/2020\/04\/Phoenix-charcoal-logo.png","srcset":false,"sizes":"(max-width: 174px) 100vw, 174px"},"same":true}}; function setCurrentTheme( theme ) { var pictures = document.getElementsByClassName( 'neve-site-logo' ); for(var i = 0; i<pictures.length; i++) { var picture = pictures.item(i); if( ! picture ) { continue; }; var fileExt = picture.src.slice((Math.max(0, picture.src.lastIndexOf(".")) || Infinity) + 1); if ( fileExt === 'svg' ) { picture.removeAttribute('width'); picture.removeAttribute('height'); picture.style = 'width: var(--maxwidth)'; } var compId = picture.getAttribute('data-variant'); if ( compId && variants[compId] ) { var isConditional = variants[compId]['same']; if ( theme === 'light' || isConditional || variants[compId]['dark']['src'] === false ) { picture.src = variants[compId]['light']['src']; picture.srcset = variants[compId]['light']['srcset'] || ''; picture.sizes = variants[compId]['light']['sizes']; continue; }; picture.src = variants[compId]['dark']['src']; picture.srcset = variants[compId]['dark']['srcset'] || ''; picture.sizes = variants[compId]['dark']['sizes']; }; }; }; var observer = new MutationObserver(function(mutations) { mutations.forEach(function(mutation) { if (mutation.type == 'attributes') { theme = html.getAttribute('data-neve-theme'); setCurrentTheme(theme); }; }); }); observer.observe(html, { attributes: true }); function toggleAriaClick() { function toggleAriaExpanded(toggle = 'true') { document.querySelectorAll('button.navbar-toggle').forEach(function(el) { if ( el.classList.contains('caret-wrap') ) { return; } el.setAttribute('aria-expanded', 'true' === el.getAttribute('aria-expanded') ? 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